Field support engineers and technicians give on-the-scene support for network connections and for police work flaws associated with hardware, networking, software, configuration, and inconsistent power provide. The engineers and technicians should support the installation tasks, together with testing, documentation, and setup. Field support specialists additionally participate in conferences and are available up with suggestions to enhance the supporting services.

With the speedy enlargement of networks, maintenance and repair of connections increase the load on service suppliers. It, therefore, makes it obligatory for enterprises, that rely upon property, to elect service level agreements (SLAs) with their service suppliers to make sure uninterrupted period of time and property for his or her networks.In this evolving landscape, even a nickel-and-dime service supplier offers communication networks to the agricultural areas, besides the cities. However, as these systems touch remote or international areas, service suppliers cannot afford to rely upon native or in-house field support engineers.