Reduce the Agents’ Pressure by Marketing Analysis

The best way to improve the productivities of the call center and the agents simultaneously is to analyze the content of the call. Analyzing the call content can give you clear pictures of the types of calls that call center in UAE are receiving. Based on the call reports, you have options to divert specific calls to the chat-bot or the agent. It’ll drastically reduce the number of unnecessary calls connecting to the agents, and they can answer the crucial ones.

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