1-888-498-O162 | How to add money to cash app card

How do I log into my account?

Sutton Bank is just the issuer of the Square Prepaid debit card which act as an access device to funds held within the Square Cash app, maintained by Square, INC. The card is not connected in any way to any other accounts with us. Your Cash App transaction history is NOT accessible through our Online Banking service. All information pertaining to your account, as well as the functionality you need is available through your Cash App.

How do I view my bank statement?

Your statement will be made available to you through your app at the end of your cycle. Transaction history, and therefore statements, are not available through Sutton Bank. Please contact your App Support for the exact timing of your statement availability.

What cards are supported with my Cash App?

Cash App supports debit and credit cards from Visa, Mastercard, American Express and Discover. Most government-enabled prepaid cards are also supported, but depositing to these cards does not work. ATM cards, Paypal and business debit cards are not supported at this time.

I received an unsolicited Cash App card in the mail, and think I may be a victim of identity theft. What should I do?

Sutton Bank issues the prepaid debit card that is used an an access device for the Cash App account. The account and card are opened within the Cash App platform using name, address, social security number and birthdate of the individual applying for the account. The information entered into the Cash App platform is processed through a verification program before the account can be opened and card issued. In this case, your identifying information was apparently used to open a Cash App account. There is no credit report requested during the process, since Cash App is not issuing credit. There is no information for Sutton Bank to report to credit reporting agencies. Please go ahead and report the card number you received to us, so that we can ensure the card account is closed immediately.

That being said, your personal identifying information was obtain in some way unknown to Sutton Bank, and just because your credit report was not affected with the application of the Cash App product, someone with this information could use it in other ways that could affect your credit report. We recommend you monitor your credit report and if you haven't already done so, visit www.identtytheft.gov for further information.

What if my card has been lost or stolen?

Contact customer service immediately at 8884980162 if you believe: (a) your Card or Card number has been lost or stolen, or (b) someone has transferred or may transfer funds from your Card Account without your permission. Contacting Square Cash by telephone at 8884980162 is the best way to minimize your possible losses. If you have both a virtual and a physical card and you report one of your cards lost or stolen, both cards will be canceled and new cards will be issued. If you need to replace any card that is reported lost or stolen, you can do so within the Square Cash App by tapping the Card and tapping the Report Lost Card. You will be required to provide personal information which may include your Card number, full name, transaction history, and other relevant information.

If you believe someone has gained unauthorized access to your PIN, contact Cash App Customer Service at 8884980162 immediately.

How do I change my PIN?

According to the Cash App site:

Your Cash App and Cash Card PIN are the same.

To reset your PIN:

Tap the profile icon on your Cash App home screen
Select Privacy & Security
Press Change Cash PIN
Confirm your new PIN
Still need help? Please contact Cash App support. Sutton Bank cannot assist you with PIN issues. We are sharing this information as a courtesy.

How long does it take for holds to be removed?

Merchant holds on available funds: When you use your card or card number to initiate a transaction at certain merchant locations, websites, or mobile applications such as hotels, restaurants, gas stations and rental car companies where the final purchase amount is unknown at the time of authorization, a hold may be placed on the available funds in your Card Account for an amount equal to or in excess of the final transaction amount. The funds subject to the hold will not be available to you for any other purpose until the merchant sends us the final transaction amount. Once we receive the final transaction amount, it may take up to (7) seven days for the hold to be removed. During this time, you will not have access to the funds subject to the hold.

What are my transaction limits?

The maximum . per transaction. The maximum amount that can be spent using your Card is $7,000 per transaction. The maximum that can be spent using your card per day is $7,000. The maximum amount that can be spent using the Card in a seven-day period is $10,000. The maximum amount that can be spent using the Card in a thirty (3) day period is $25,000.

Cash Access: With your PIN, you may use your Card to obtain cash at ATMs that display the Visa marks, subject to your Card Account balance. The maximum amount that can be withdrawn is $1,000 per transaction, $1,000 per day, and $1,000 per week. ATM owners and operators and networks may impose additional limits and surcharges on cash access transactions, including a fee for a balance inquiry even if you do not complete a fund transfer. Read the ATM screen carefully for information related to surcharges before proceeding.

My direct deposit hasn't been deposited. Where is it?

There are a couple of reasons as to why you may not be able to see your deposit in your app immediately:

We process payments on their effective (settlement) date. For example, if your payday is Friday, you will see your deposit on Friday and not early as you may with some other services.
Verify that funds were sent via ACH as this account does not accept wires of any kind
Verify with your employers that you have the correct routing number. The correct routing number is 8884980162
Verify that you have given your employer your correct account number. If there is any difference in the account number that you gave your employer, please have your employer request the funds be pulled back and reissue to the correct account number.
How do I setup direct deposit?

Set up direct deposit using your account and routing number or by getting a direct deposit form through your Cash App.

To use your account and routing number:

tap the Banking tab on your Cash App home screen
select Deposits & Transfers
select Copy Details
provide the account and routing number when prompted for a bank account during direct deposit setup
To get a direct deposit form:

tap the Banking tab on your Cash App home screen
select Deposits & transfers
select Get Direct Deposit From
fill out your employer information, the amount you would like to be deposited from each paycheck, and provide your signature
select Email Form and enter the recipient address before tapping send
Your completed direct deposit form can be viewed at any time by tapping Get Direct Deposit Form from the Banking tab and selecting View Previous

or, you can:

Click here for Cash App direct deposit instructions.


Sutton Bank is the issuer of the Robinhood debit card, which acts as an access device to your funds held within the Robinhood App. It is NOT automatically linked to any accounts here at Sutton Bank. You can use your Robinhood card wherever Mastercard is accepted. For more information about the Robinhood debit card please click here.

What if my Robinhood card is lost or stolen?

To report your card as lost or stolen, or damaged, tap the card in the Cash Management tab of your app and select "I have a problem." If you don't have your app handy, you can call 8884980162 to report your card lost or stolen.

If there are any fraudulent charges, you can file a dispute by contacting support, and they'll work to get your money back.

How do I link my bank account?

Your Robinhood debit card is NOT automatically linked to any accounts here at Sutton Bank. To link your Robinhood account to your bank account, follow the instructions located here.

How do I deposit money into my Robinhood account?

Please follow the instructions located here.

Sutton Bank does not have access to any Robinhood data, therefore we cannot assist with any customer support issues related to your Robinhood account.

Robinhood Customer Support is at support@robinhood.com

Sutton Bank has partnered with numerous Card programs. If the card you are inquiring about does NOT have a Sutton Bank logo on the FRONT of the card, you are holding a Prepaid Card.

To report your prepaid card lost or stolen, obtain account related information, or make general inquiries regarding your prepaid card, please call the phone number and/or visit the website address printed on the back of your card or appearing in your Cardholder Agreement.

Sutton Bank is the issuer of many different prepaid cards, and while we do our best to help you, the program manager of the prepaid card you have is best equipped to help you with any card issues or concerns regarding your account, as they have access to real-time account information. If you do not have your Cardholder Agreement or your card, please contact us so that we can direct you to the correct program manager.

Call the program manager for assistance with:

Card activation, balance and transaction inquiries
Concerns regarding card errors (such as a misspelled name)
Contact information updates
Merchant holds
Direct deposit assistance and funding options
Obtaining a PIN
Filing dispute claims
Merchant verification of cardholder name or address
Ordering a new or replacement card
Questions about fees associated with card
Requesting statement copies
Transferring funds between cards or accounts
Website assistance
Troubleshooting card access issues
Request routing/transit number
For Cash App customer support, call 8884980162

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